Terms & Conditions

Effective Date: 10th September 2025
Website: https://cgsgoods.com/
Company Name: CGS Goods

Welcome to CGS Goods. By accessing or purchasing products through our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General

  • These Terms and Conditions govern your use of our website and the purchase of natural products from us.
  • By placing an order, you confirm that you are at least 18 years old or have the consent of a parent/guardian.
  • We reserve the right to update, modify, or change these Terms at any time without prior notice.

2. Products

  • We specialize in natural, eco-friendly, and wellness products.
  • Product descriptions, images, and details are provided for informational purposes. While we strive for accuracy, slight variations in color, packaging, or appearance may occur.
  • Our products are not intended to replace medical advice. Please consult a healthcare professional before use if you have allergies, medical conditions, or are pregnant.

3. Pricing and Payment

  • All prices displayed on the website are in Rupees and inclusive/exclusive of applicable taxes as specified.
  • We accept payment through [list accepted methods – e.g., credit/debit cards, UPI, wallets, net banking, PayPal].
  • Orders will only be processed once payment is successfully received.

4. Shipping and Delivery

  • We deliver products across [Chennai/ Tamil nadu]. Delivery timelines vary depending on location and availability.
  • Shipping charges, if applicable, will be displayed at checkout.
  • We are not liable for delays caused by courier companies, natural calamities, or unforeseen events.
  • All the orders will be delivered within 5-7 working days

5. Returns, Refunds, and Cancellations

  • Due to the nature of our products (personal care/natural items), returns may only be accepted if the product is damaged, defective, or incorrect.
  • Requests for return/replacement must be raised within 3 days of delivery with proof (photo/video).
  • Refunds, if applicable, will be processed to the original payment method within 10 working days.
  • Order cancellations are only possible before the product is shipped.

6. User Responsibilities

  • You agree not to misuse our website by spreading viruses, hacking, or attempting unauthorized access.
  • You shall provide accurate details when placing orders (address, phone number, etc.). Incorrect details may lead to delivery failure.

7. Intellectual Property

  • All content on this website, including text, images, logos, graphics, and product descriptions, is the property of CGS Goods and protected by copyright laws.
  • Unauthorized reproduction or use of our content is prohibited.

8. Limitation of Liability

  • CGS Goods will not be responsible for any direct, indirect, or incidental damages arising from the use of our products or services.
  • Our liability is limited to the value of the product purchased.

9. Privacy Policy

  • We respect your privacy and handle personal information in accordance with our  Privacy Policy
  • Information shared with us will not be sold to third parties without consent, except as required by law.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Tamil Nadu, India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

11. Contact Information

For any queries, concerns, or complaints, please contact us at:
Email: contact@cgsgoods.com
Phone: +91 9840801035 (WA text only)
Address: Tambaram, Chennai