Effective Date: 10th September 2025
Website: https://cgsgoods.com/
Company Name: CGS Goods
At CGS Goods, we take pride in providing high-quality natural products. Customer satisfaction is our priority, and we have designed this Refund, Returns & Cancellation Policy to ensure transparency and fairness. Please read the following carefully before making a purchase.
1. Returns Policy
- Due to the nature of our products (personal care) returns are accepted only in specific cases:
- You received a damaged or defective product.
- You received the wrong product (different from what was ordered).
- To initiate a return, you must contact us within 3 days of delivery with proof of the issue (photo/video evidence).
- Returned items must be unused and in their original packaging. Products that have been tampered with are not eligible for return due to hygiene and safety reasons.
2. Refund Policy
- Refunds are processed only after the returned product is received and verified by our team.
- If approved, the refund will be credited to your original mode of payment within 10 working days.
- Shipping and handling charges are non-refundable.
- In cases of prepaid orders where cancellation was requested before dispatch, a full refund will be issued.
- If you received a damaged or wrong product, we will either issue a full refund or send a replacement at no additional cost.
3. Cancellation Policy
- Orders can be cancelled only before dispatch. Once the product has been shipped, cancellations are not possible.
- To request cancellation, please contact us immediately with your order ID at contact@cgsgoods.com
- For prepaid orders cancelled before dispatch, a full refund will be issued within 10 working days.
4. Non-Returnable/Non-Refundable Items
- Partially used products.
- Items purchased on sale/discounts (unless defective).
- Gift cards, vouchers, or promotional items.
5. How to Initiate a Return or Refund
- Contact our support team at contact@cgsgoods.com within the specified period.
- Provide your Order ID, product details, and proof (photo/video).
- Our team will guide you through the return or refund process.
6. Contact Us
For any concerns or assistance regarding refunds, returns, or cancellations, please reach out to us:
Email: contact@cgsgoods.com
Phone: +91 9840801035 (WA text only)
Business Address: Tambaram, Chennai